These Terms of Service (the "Terms") govern access to and use of the Verdiq platform, websites, and related services (the "Service"), provided by VALO TECH PTE. LTD. ("VALO", "we", "us"). They form a binding agreement between VALO and the organization that subscribes to the Service (the "Customer", "you"). If you use the Service on behalf of an organization, you confirm you are authorized to bind it to these Terms.
1. The Service
Verdiq is a multi-tenant, business-to-business platform for governance, risk, compliance, security validation, data governance, privacy operations, and sustainability disclosure. The specific capabilities, usage limits, and support level available to you are those set out in your order or subscription plan. We may improve or change features over time, and we will not materially reduce the core functionality of a paid plan during its term without notice.
2. Accounts and access
- Your administrators provision and manage user accounts within your organization and are responsible for the actions taken under them.
- You are responsible for keeping credentials confidential, enabling available account-security controls, and promptly revoking access you no longer need.
- You must use the Service in line with our Acceptable Use Policy, which forms part of these Terms.
3. Your data and our roles
As between the parties, you retain all rights to the data, controls, evidence, and other content you or your users submit to the Service ("Customer Data"). For personal data within Customer Data, you act as the controller and VALO acts as your processor; that processing is governed by our Data Processing Addendum. We process Customer Data only to provide and secure the Service and on your documented instructions.
4. Security validation and authorization
The Service includes bounded, consented attack-simulation, vulnerability scanning, and related security testing. You may direct such testing only against systems and assets that you own or are explicitly authorized to test, and you are solely responsible for obtaining that authorization. You must define and respect the scope, schedule, and kill-switch controls the Service provides. We may suspend testing that appears to fall outside authorized scope.
5. Fees, renewal, and taxes
Fees, the billing period, and any auto-renewal terms are stated in your order. Unless your order says otherwise, subscriptions renew for successive terms until cancelled before the renewal date. Fees are exclusive of taxes, which you are responsible for except for taxes on our net income.
6. Confidentiality
Each party may receive the other's confidential information and will protect it with reasonable care, use it only to perform under these Terms, and disclose it only to those who need it and are bound by similar obligations. This does not apply to information that is public through no fault of the receiving party or is independently developed.
7. Intellectual property
VALO and its licensors own the Service, including its software, models, and documentation. You own Customer Data. You grant us the limited rights needed to host and process Customer Data to provide the Service. We may use aggregated, de-identified operational data that does not identify you or any individual to improve the Service.
8. Warranties and disclaimers
We will provide the Service with reasonable skill and care. The Service supports your compliance and security program; it does not by itself make you compliant, and its outputs are not legal advice. Except as expressly stated, the Service is provided "as is" to the fullest extent permitted by law.
9. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, or consequential losses, and each party's total liability arising out of the Service is capped at the fees you paid for the Service in the twelve months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.
10. Term, termination, and data return
These Terms run while you have an active subscription. Either party may terminate for material breach not cured within thirty days of notice. On termination you may export Customer Data for a limited period, after which we will delete or return it in line with the Data Processing Addendum, except where retention is required by law.
11. Governing law
These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction, without prejudice to mandatory protections available to you in your own jurisdiction.
12. Changes
We may update these Terms; for material changes affecting a paid plan we will give reasonable advance notice. Continued use after changes take effect means you accept the updated Terms.
13. Contact
Questions about these Terms: legal@valotech.org. VALO TECH PTE. LTD., Singapore.